The work environment has been one of the areas most affected due to the circumstances of the health crisis caused by the coronavirus, altering and limiting the labor relations as we were used to, has forced public and private organization to adapt to an unusual situation that responds to new needs.

In this webinar we talk to Francisco Javier Velazquez Lopez, General Secretary of the Latin American Center for Development Administration (CLAD), along with Juan Luis Paniagua, Director of the Master in Political Science and Public Management, on the implementation of the Teleworking and emotional intelligence in Ibero-American public administrations.

During the development of the virtual seminar, the participants were able to learn about the Analysis of the situation in Ibero-American public administrations, reviewing the strengths and weaknesses of the group of countries that make up the organization clad, compared to those that make up the OECD.

Notable Common Weaknesses:

  • disorganized systems
  • short term vision
  • High staff turnover
  • lack of training
  • Inability to meet the needs of the population

Strengths due to confinement

  • All countries have adopted teleworking measures
  • In most of the countries belonging to the CLAD there is legislation in this regard.

There are numerous repercussions positive thanks to the implementation of teleworking and artificial intelligence in these states. The automation of processes, optimization of resources, flexibility of employees, supposes a better performance of the workers that also has an impact on significant cost savings for public administrations.

In his explanation, Velázquez mentions the risks that may affect aspects related to privacy or cybersecurity due to digitization, although it highlights the benefits and opportunities which presents these new work patterns in public administrations such as greater efficiency at work, closeness to citizens or the positive effect it has on trust towards the State.

After a presentation focused on the consequences of the pandemic for Ibero-American administrations, Velázquez concludes with a series of lessons:

  • Excessive presence
  • Capacity for innovation and creativity
  • Need for a more flexible public administration
  • Hourly
  • Bureaucracy
  • Digitization of the necessary administrations